00985nam a22002657a 45000010005000000030009000050050017000140080041000310100017000720200023000890400028001120820024001402450183001642500012003472600050003593000049004094400035004585040064004936500051005576500017006086500027006256500023006527000023006757000021006983808BD-DhUAP20210127134906.0200218s1999    caua     b    001 0 eng    a   98040111   a0787942111 (cloth)  aDLCcDLCdBD-DhUAPbEng00223a362.104258 AGI 00aAgility in health care :bstrategies for mastering turbulent markets /cEdited by Steven L. Goldman and Carol B. Graham ; foreword by Jeff Goldsmith ; sponsored by Agility Forum.  a1st ed.  aSan Francisco, Calif. :bJossey-Bass,cc1999.  axxviii, 228 pages :billustrations ;c24 cm. 4aThe Jossey-Bass health series.  aIncludes bibliographical references (p. 217-220) and index. 0aHealth maintenance organizationsxMiscellanea. 0aCompetition. 0aOrganizational change. 0aCustomer services.1 aGoldman, Steven L.1 aGraham, Carol B.