00952nam a22002417a 4500999001500000001000500015003000900020005001700029008004100046020001500087040003800102082002100140100002300161245014800184250001200332260004500344300002900389500002100418650002300439942001200462952011800474952011800592  c6284d62843746BD-DhUAP20201228145116.0201228s1995    nyu |||| |||| 001 0 eng d  a0787901016  aBD-DhUAPbEngcBD-DhUAPdBD-DhUAP  223a658.812 GUT   aGutek, Barbara A.   aThe dynamics of service : breflections on the changing nature of customer/provider interactions /cBarbara A. Gutek ; foreword by Daniel Katz.  a1st ed.  aSan Francisco :  bJossey-Bass,c©1995.  axxv, 304 pages ;c24 cm.  aIncludes index.   aCustomer services.  2ddccBK  00102ddc4070aUAPCLbUAPCLcGeneral Stacksd2020-12-28o658.812 GUTp3010003746r2020-12-28t1w2020-12-28yBK  00102ddc4070aUAPCLbUAPCLcGeneral Stacksd2020-12-28o658.812 GUTp3010003745r2020-12-28t2w2020-12-28yBK