00773nam a22002417a 4500 6573 6573 19677 BD-DhUAP 20210112100435.0 210104s2015 ii a b 001 0 eng 9781259026812 1259026817 DLC DLC BD-DhUAP eng 658.8 ZEI 23 Zeithaml, Valarie A. Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ... [et al.]. 6th ed. New Delhi : McGraw-Hill Education, c2015. xxxiii, 711 pages : illustrations ; 25 cm. Includes bibliographical references and index. Service industries Marketing. Customer services. ddc BK 0 0 ddc 0 0 UAPCL UAPCL General Stacks 2021-01-04 658.8 ZEI 3010019677 2021-01-04 1 2021-01-04 BK 0 0 ddc 0 0 DBASL DBASL General Stacks 2021-01-10 658.8 ZEI 3010019691 2021-01-10 2 2021-01-10 BK